After years of using passports and boarding passes to check bags or board a flight, travelers in Boston and Minneapolis Airports are trying something new: facial recognition identification systems.
This week, Delta is launching a pilot program in Minneapolis-St. Paul where some passengers will check their bags automatically through kiosks that use facial recognition software to identify ticketed passengers.
Meanwhile, JetBlue is boarding some flights in Boston with the passenger identities being confirmed by a facial recognition system before they board the plane.
“We see a future where your face is your passport for travel. Where you can show up in an airport and your face checks you in, your face allows you to drop a bag, and your face allows you to go through the TSA checkpoint and ultimately board a flight,” said Joanna Geraghty, JetBlue executive vice president, customer experience.
The goal is an admirable one: move passengers through airports quicker and with less hassle. For the airlines there is the extra benefit of freeing up gate workers and those staffing ticket counters to focus on passengers who need more attention.
“It frees up the personnel that we have, to be able to deal with customers when they really need that human heart to empathize and understand,” said Gareth Joyce, senior vice president of airport customer service at Delta.
How do the new facial recognition systems work?
At Delta’s hub in the Twin Cities, passengers use self-serve kiosks to check in, get a luggage tag and tag their bag. After that, they take it to a self bag check terminal, scan their boarding pass and look into the camera screen to confirm their identity. If everything matches, they put their bag on the carousel and it will head on its way to the plane, while passengers walk to the security checkpoint.
JetBlue’s facial recognition system is used at the gate where passengers board a flight to Aruba.